Privacy policy

Last Updated: 01-April-2026

At 4X Bags (operated by 4X Limited), we are committed to protecting the privacy and security of our customers. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit 4xbags.com (the “Site”), make a purchase, or otherwise communicate with us.

By using our Services, you agree to the collection and use of information in accordance with this policy.

1. Personal Information We Collect

When you interact with 4X Bags, we collect information that identifies you, such as:

Contact Details: Name, shipping address, billing address, phone number, and email address.
Financial Information: Payment details processed securely via our third-party payment gateways (e.g., SSLCommerz, bKash, or Cash on Delivery details). We do not store full card numbers on our servers.
Order Information: Details of the products you purchased, basket items, and transaction history.
Device & Usage Data: IP address, browser type, time zone, and how you interact with our Site (collected via cookies and tracking pixels).

2. How We Collect Your Data

Directly from You: When you create an account, place an order, or contact our support team.
Automated Technologies: As you navigate our Site, we use Cookies, Google Analytics, and Meta (Facebook) Pixels to collect data about your device and browsing patterns.
Third Parties: We may receive information from our shipping partners regarding delivery status.

3. How We Use Your Information

We use your data to provide a seamless “Factory-to-Door” experience:

Order Fulfillment: To process payments, arrange shipping, and provide invoices/order confirmations.
Customer Support: To respond to your inquiries and handle returns.
Marketing (F-Commerce): To show you relevant advertisements on Facebook and Instagram based on your interests and previous browsing on our site.
Security: To detect potential fraud or unauthorized activity.

We share your personal information with service providers to help us provide our services:

Hosting: Our website is hosted on Hostinger.
Analytics: We use Google Analytics and Microsoft Clarity to understand how customers use the Site.
Marketing: We use the Meta Pixel to facilitate targeted advertising and social media integration.
Logistics: We share your name, phone number, and address with our delivery partners to ensure your bag reaches you in any of the 27+ districts we serve.
Legal Compliance: We may share information to comply with applicable laws in Bangladesh.

5. Cookies and Tracking

Our website uses cookies to improve your experience (e.g., keeping items in your cart). You can choose to disable cookies through your browser settings, but some features of the Site may not function properly.

6. Data Retention

When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.

7. Your Rights

Depending on your location, you may have the right to:

Access the personal information we hold about you.
Request that your personal information be corrected or deleted.
Opt-out of marketing communications by clicking “unsubscribe” in our emails.

8. Security

We implement industry-standard security measures to protect your data. However, no method of transmission over the Internet is 100% secure. We encourage you to use strong passwords for your 4X Bags account.

9. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our manufacturing or business operations.

10. Contact Us

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us:

Email: contact@4xbags.com
Phone: +880 17 4511 5890